1. INFORMATION WE COLLECT

Depending on how you interact with TD Technologies, we may collect information such as your name, business name, email address, telephone number, website address, information about your business, enquiry and contact form details, appointment or booking information, communications with TD Technologies, and information relating to your interest in our services.

We may also collect technical information relating to use of our website, subject to the technologies and services enabled on the website. This may include browser type, device information, pages visited, referring pages and general website activity. We only collect information reasonably relevant to operating our business, responding to enquiries and providing our services.

2. HOW WE USE YOUR INFORMATION

We may use personal information to respond to enquiries; contact you regarding a request you have made; arrange calls, meetings or appointments; assess how TD Technologies may be able to help your business; provide and manage our services; manage customer and prospective customer relationships; maintain records within our CRM systems; provide support; communicate with clients; operate and improve our website; maintain system security; and meet applicable legal and regulatory requirements.

Where permitted, information may also be processed for legitimate business purposes such as improving our services and managing our business relationships. Where consent is legally required for a particular activity, we will seek that consent separately.

3. CRM, AUTOMATION AND AI-ASSISTED SYSTEMS

TD Technologies uses software and automation to help manage enquiries, communications and business processes. Information submitted to TD Technologies may therefore be processed through customer relationship management systems, workflow automation systems, communications platforms and AI-assisted tools where these are used as part of our operations.

These systems may help with recording enquiries, organising contacts, managing opportunities, sending requested or operational communications, scheduling appointments, managing follow-up, processing information supplied during conversations and supporting our team in handling enquiries. Automation and AI-assisted tools are used to support business processes rather than remove appropriate human involvement.

4. COMMUNICATIONS

If you contact TD Technologies or request information from us, we may contact you using the details you provide in order to respond to your enquiry and communicate with you about your request. Depending on the circumstances, communications may take place by telephone, email, SMS or another channel you have used to contact us or agreed to use.

Service or enquiry-related communications are separate from optional marketing communications. Where consent is required for electronic direct marketing, we will seek the appropriate consent. You can ask us to stop sending marketing communications at any time.

5. THIRD-PARTY SERVICE PROVIDERS

TD Technologies may use third-party service providers to operate parts of our business, including providers of website hosting, CRM software, workflow automation, communications, appointment scheduling, advertising, analytics, cloud infrastructure and AI-assisted software. Where personal information is processed through a service provider, we take reasonable steps to use reputable providers and to handle information in accordance with applicable data protection requirements. We do not sell personal information to advertisers.

6. ADVERTISING AND ANALYTICS

TD Technologies may use advertising and analytics technologies to understand website performance, measure marketing activity and improve our services. Where non-essential cookies, tracking pixels or similar technologies require consent, they should only be activated in accordance with the visitor’s choices. Visitors should be provided with appropriate information and controls where required.

7. COOKIES

Our website may use cookies and similar technologies. Some cookies may be necessary for the website to function. Other technologies may be used for analytics, advertising or performance measurement. Where consent is legally required for non-essential cookies or similar technologies, visitors should be given an appropriate opportunity to make their choice before those technologies are used.

8. HOW LONG WE KEEP INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining appropriate business records, resolving disputes and meeting applicable legal or regulatory obligations. Different categories of information may therefore be retained for different periods.

9. DATA SECURITY

TD Technologies takes reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet-based system can be guaranteed to be completely secure.

10. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable UK data protection law, you may have rights to request access to personal information held about you; ask for inaccurate information to be corrected; request deletion or restriction of processing in certain circumstances; object to certain processing; request transfer of certain information where applicable; and withdraw consent where processing relies on consent. Some rights are subject to legal conditions and exceptions. You also have the right to raise a concern with the UK Information Commissioner’s Office if you believe your personal information has been handled inappropriately.

11. LINKS TO OTHER WEBSITES

Our website may contain links to websites or services operated by other organisations. TD Technologies is not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy information provided by those services.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal requirements or business practices. The latest version will be made available on this page and the Last updated date should be changed when material updates are made.

13. CONTACTING TD TECHNOLOGIES

If you have a question about this Privacy Policy or how TD Technologies handles personal information, please contact us through the contact details provided on this website.

Telephone: 07788 973667